Cancellation & Modification Policy

Cancellation & Modification Policy

Kaizo Studio is operated by BRAVEBITS LLC, 8 The Green STE D, Dover, Delaware, County of Kent, 19901, United States.

You have 2 hours

You can cancel or change an order within 2 hours of placing it. After that window the order is locked for processing and can no longer be altered.

Why the window is short

Nothing we sell is pre-printed. When you order, your design and size are sent straight to the print queue and production usually begins the same day — that is what allows us to dispatch in 1–3 business days. Once the garment has been printed, it cannot be un-printed, returned to stock or sold to anyone else. A longer cancellation window would mean holding every order back for a day before starting work, and that day would be added to everyone's delivery time.

What you can change within the 2-hour window

  • Cancel the order completely, for a full refund.
  • Change the size or colour of an item.
  • Change the design or swap one product for another.
  • Correct the shipping address.
  • Add or remove items.

Shipping address changes

Address changes are also limited to the same 2-hour window. After that, the shipping label is generated from the address you entered and cannot be edited.

We keep this limit tight for security as well as logistics: redirecting a paid parcel to a different address after checkout is a common fraud pattern, and we will not do it on request alone.

If you realise the address is wrong after the window has closed, email us anyway at support@kaizostudio.co. If the parcel has not yet been handed to the carrier we will try to intercept it, but we cannot promise it. Parcels lost or undelivered because of an incorrect address supplied at checkout are not eligible for a free replacement — see our Shipping Policy.

How to cancel or change an order

  1. Email support@kaizostudio.co as soon as possible.
  2. Put “CANCEL” or “CHANGE” and your order number in the subject line, for example: CANCEL #1042. This lets us find it before it reaches the press.
  3. Tell us exactly what you want changed.

We will confirm by email whether the change was made in time. If production had already started, we will tell you so directly rather than leaving the request open.

Refunds on cancelled orders

Orders cancelled inside the 2-hour window are refunded in full, including any shipping charge, to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

If we cancel an order

We may cancel an order and refund you in full if:

  • The item cannot be produced — for example the blank garment is out of stock in your size and colour.
  • A pricing or product listing error is discovered.
  • The order is flagged as fraudulent by our payment provider.
  • We cannot ship to the destination address supplied.

If this happens we will email you to explain the reason and issue the refund immediately. We will not substitute a different size, colour or product without asking you first.

After the window — what you are still entitled to

Missing the 2-hour window does not remove your rights if the item arrives faulty, damaged or incorrect. Our Return & Refund Policy gives you 30 days from delivery to report a problem, with a free replacement or full refund.

Contact

Email support@kaizostudio.co. We reply within 24–48 hours, Monday to Friday — but for cancellations, send the email immediately rather than waiting for a reply, as the timestamp of your email is what we go by.

BRAVEBITS LLC · 8 The Green STE D, Dover, Delaware, County of Kent, 19901, United States · EIN 32-0798298