Refund policy

Return & Refund Policy

Kaizo Studio is operated by BRAVEBITS LLC, 8 The Green STE D, Dover, Delaware, County of Kent, 19901, United States.

Every Kaizo Studio garment is printed to order. Nothing is pre-made. That shapes this policy, and we would rather state the limits plainly here than have you discover them after you buy.

The short version

  • Something wrong with your order — our fault? Free replacement or full refund. 30 days.
  • Changed your mind, or ordered the wrong size? We cannot accept a return, because the item was made specifically for you and cannot be resold.

1. Defective, damaged or incorrect items — 30-day window

You have 30 days from the day your order is delivered to report a problem. We will provide a free replacement or a 100% refund, including the original shipping cost, in any of these cases:

  • The print is misaligned, faded, cracked, smudged or otherwise defective.
  • The garment arrived damaged, stained or torn.
  • You received the wrong item, wrong size or wrong colour compared with your order confirmation.
  • The item does not match the product description or product image.

What we need from you

Email support@kaizostudio.co with:

  1. Your order number.
  2. Clear photographs of the problem — at minimum one photo of the full garment laid flat and one close-up of the defect. For sizing or measurement disputes, include a photo of the garment measured flat against a tape measure.
  3. For damage that only shows in motion (a seam pulling apart, a zip failing), a short video instead.

We ask for photo or video evidence on every claim. It is how we identify which print run or which press caused the fault, and it lets us approve most claims within one business day instead of sending the item back and forth. In most cases you will not need to ship the item back to us — once a claim is approved, keep or dispose of the faulty item as you prefer.

How fast we respond

We reply to every claim within 24–48 hours, Monday to Friday. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer. Approved replacements go into production immediately and follow the normal production and shipping times set out in our Shipping Policy.

2. Change of mind, wrong size ordered, or no longer wanted

We do not accept returns or offer refunds for change of mind on made-to-order items.

This is not a technicality we are hiding behind. Your garment is printed with your chosen design, in your chosen colour and size, after you place the order. It cannot be returned to stock and cannot be sold to anyone else. Accepting change-of-mind returns would mean destroying the item and charging the cost back into everybody else's prices.

Because of this, please:

  • Check the size guide on the product page before ordering. Our fits are unisex. If you are between sizes or want an oversized fit, size up.
  • Measure a garment you already own and compare it against the chart, rather than guessing from a label size.
  • Email us at support@kaizostudio.co before you order if you are unsure. We would much rather answer a sizing question than turn down a return.

Colours on screen can differ slightly from the printed garment because of monitor calibration. A minor difference in shade is not treated as a defect.

3. Cancelling or changing an order

Orders can be cancelled or amended within a short window after purchase, before production begins. Full details are in our Cancellation & Modification Policy.

4. Lost or undelivered parcels

Parcels lost in transit are covered — see the Shipping Policy for the reporting windows. Parcels that fail to arrive because an incorrect or incomplete address was supplied at checkout are not eligible for a free replacement.

5. Items excluded from refund

  • Items reported more than 30 days after delivery.
  • Damage caused after delivery — washing against the care instructions, ironing directly over the print, bleach, tumble drying on high heat, or normal wear over time.
  • Change of mind, as set out in section 2.
  • Orders where the shipping address supplied was incorrect.

6. How to reach us

Email support@kaizostudio.co or use the form on our Contact page. We answer within 24–48 hours, Monday to Friday.

If you are not satisfied with how a claim was handled, reply to the same email thread and ask for it to be escalated. A second person will review it.

BRAVEBITS LLC · 8 The Green STE D, Dover, Delaware, County of Kent, 19901, United States · EIN 32-0798298