Shipping policy
Shipping Policy
Kaizo Studio is operated by BRAVEBITS LLC, 8 The Green STE D, Dover, Delaware, County of Kent, 19901, United States. Every order is printed to order. Depending on the garment, it is produced at our facility in the United States or at our partner facility in Vietnam — see “Where your order ships from” below.
How to estimate your delivery date
Estimated arrival = production time + shipping time. These are two separate stages. Nothing in our catalogue is pre-printed and sitting on a shelf, so the clock does not start at checkout — it starts when your garment goes into production.
1. Production time
Production time depends on how the garment is printed:
- T-shirts and hoodies — 1–3 business days. Printed at our US facility using DTG (direct-to-garment) or DTF (direct-to-film) equipment, then cured, inspected and packed.
- All-over-print jerseys — 2–4 business days. These are cut and sewn from panels printed edge to edge, which takes longer than printing onto a finished blank. They are produced at our partner facility in Vietnam.
Orders placed on weekends or US public holidays enter production on the next business day. During peak periods (late November through December) production may extend by 2–3 business days; we post a notice on the site when this applies.
2. Shipping time
| Destination | Shipping cost | Estimated shipping time |
|---|---|---|
| United States — t-shirts & hoodies | Free on every order | 4–7 business days after dispatch |
| United States — all-over-print jerseys | Free on every order | 7–15 business days after dispatch |
| Rest of world | $19.99 flat rate | 10–20 business days after dispatch |
Shipping charges are shown in full at checkout before you pay. We do not add handling fees, surcharges or any other cost after checkout.
Total estimated arrival
- United States — t-shirts & hoodies: 5–10 business days from the time you order.
- United States — all-over-print jerseys: 9–19 business days from the time you order.
- International: 11–23 business days from the time you order.
These are estimates based on typical carrier performance, not guarantees. Carrier delays, weather, strikes and customs inspections are outside our control.
Where your order ships from
We print on demand through partner facilities, and which facility handles your order depends on the garment:
- T-shirts and hoodies are printed and dispatched from our facility in the United States (New Jersey and Texas).
- All-over-print jerseys are cut, sewn and dispatched from our partner facility in Vietnam, and travel from there to your address. This is why jerseys take longer to arrive than our other garments, including for US customers.
International orders for t-shirts and hoodies travel from the United States to your country, which is why international transit takes longer than domestic.
Customs, duties and import taxes on international orders
Orders shipped outside the United States may be subject to import duties, taxes or customs handling fees charged by the destination country. These charges are not included in the price you pay us and are not collected by us. They are set by your local customs authority and are your responsibility as the importer.
Customs clearance can also add delay. If a parcel is held in customs, the estimates above no longer apply — clearance times are set by the authority handling it, not by us or the carrier.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your parcel is dispatched. Tracking information can take 24–72 hours to begin updating after the label is created; a tracking number that shows no movement on day one is normal and does not mean the parcel is lost.
Incorrect or incomplete addresses
Please check your shipping address carefully before completing checkout. We print the address exactly as you enter it.
- If you notice a mistake, contact us within 2 hours of ordering and we will correct it if production has not started. See our Cancellation & Modification Policy.
- If a parcel is undeliverable or lost because the address supplied was incorrect or incomplete, we are not able to offer a free replacement or a refund. We can reprint and reship the order at your cost.
- If a parcel is returned to us as undeliverable, we will contact you at the email on the order and can reship once a corrected address is confirmed. Reshipping is charged at the standard rate for the destination.
Lost or significantly delayed parcels
If tracking shows no movement for 10 business days (US) or 20 business days (international) past the estimated arrival window, contact us at support@kaizostudio.co with your order number. We will open an investigation with the carrier and, where the parcel is confirmed lost in transit, reprint and reship your order at no cost to you.
Where a parcel is held in customs beyond 5 business days (US) or 8 business days (international), we treat it as a delayed shipment and will arrange a replacement rather than leave you waiting indefinitely.
Multiple items in one order
Items in the same order may be produced at different speeds and can arrive in separate parcels on different days. You are not charged extra when this happens.
Questions
Email support@kaizostudio.co. We reply to every message within 24–48 hours, Monday to Friday.
BRAVEBITS LLC · 8 The Green STE D, Dover, Delaware, County of Kent, 19901, United States · EIN 32-0798298